EG Bespoke Ltd.

Custom Jewellery Service

1. Our Design Process

Creating a bespoke piece of jewellery is a collaborative experience. We work together to explore your ideas, select materials, develop a design and create something meaningful and personal to you.

Most consultations and design discussions take place online through Google Meet and email. Before production begins, we'll confirm the design, gemstones, pricing and expected timeline so you know what to expect.

2. Consultations

Your first 30-minute virtual consultation is complimentary.

If you would like additional design or gemstone consultations via Google Meet, the following rates apply:

- 30 minutes: $45 + HST

- 60 minutes: $80 + HST

Additional consultations are arranged and confirmed in advance. Consultation fees are separate from the cost of your jewellery.

Routine emails, project updates and communications needed to complete an active project are included in the agreed service.

3. Special Sourcing and Design Services

A service fee of $350 + HST applies in either of these situations:

- In-person gemstone sourcing: When EG Bespoke arranges to bring in gemstones from a supplier for an in-person viewing.

- Design using client-supplied gemstones: When you provide all the gemstones and commission EG Bespoke to create a custom design using those stones.

We'll confirm when this fee applies and what the service includes before beginning the work.

Once the agreed sourcing or design work has begun, this fee is non-refundable.

4. Gemstone Selection and Pricing

Gemstone availability can change quickly. Supplier gemstones may only be available to reserve for up to seven days. If a gemstone is released or returned to its supplier, we cannot guarantee it will remain available.

Gemstones valued at $3,000 or more must be paid for in full, including applicable taxes, before purchase. These gemstone purchases are non-refundable.

Because precious metal prices fluctuate, jewellery quotations are valid for 14 days, unless otherwise stated in writing. Pricing may need to be updated after that period.

5. Design Approval and Production Deposit

Before production begins, we'll review and confirm the final design details, gemstone selection, materials, pricing and estimated completion timeline.

A 50% non-refundable deposit is required to begin production. This allows EG Bespoke to purchase materials and commit to the work involved in creating your piece.

The remaining 50% balance is due when your jewellery is complete and before shipping or pickup.

By approving the design and paying the production deposit, you authorize EG Bespoke to proceed with creating your piece according to the agreed specifications.

6. Design Changes and Revisions

We want you to feel confident about your design before production begins. If you request changes to an approved design or project scope, additional fees may apply.

Our revision rates are:

- Major revision: $250 + HST

- Medium revision: $150 + HST

- Minor revision: $50 + HST

- Remaking a piece: Additional labour and material costs

We'll explain the nature and cost of any requested revision before proceeding.

Changes may also affect the final price and completion timeline. Additional consultations, if requested, are charged at the rates outlined in Section 2.

7. Timelines and Communication

Bespoke jewellery takes time and care to create. We'll provide an estimated production timeline once the design and materials have been confirmed.

Timelines may change due to gemstone availability, material sourcing, revisions or production requirements. We'll communicate any significant changes as the project progresses.

Please review design details and approvals carefully, and let us know promptly if something is unclear.

8. Completion, Shipping and Pickup

Once your jewellery is complete, we'll contact you to arrange final payment and delivery.

You may choose from the available options:

- Shipping: Shipping arrangements, costs and insurance coverage will be confirmed before dispatch.

• Local pickup: Pickup may be arranged by appointment at a mutually agreed location.

The outstanding balance must be paid in full before the piece is shipped or released for pickup.

9. Appraisals

Custom jewellery pieces valued over $3,000 include a professional jewellery appraisal.

If you require a replacement appraisal or changes to an existing appraisal, such as an updated name or address, a fee of $90 + HST applies.

10. If Something Isn't Right

Your satisfaction matters to us. If you have concerns about the finished piece, please contact EG Bespoke so we can review them together.

We'll compare the finished jewellery with the approved design and agreed specifications. If an issue results from an error on our part, we'll work with you toward an appropriate resolution.

If you request changes to a piece that was completed according to the approved design, additional revision, labour or material charges may apply. Any proposed charges will be discussed before further work begins.

Nothing in this agreement limits rights or remedies that cannot legally be excluded.

11. Design Ownership

EG Bespoke retains the intellectual property rights to its original jewellery designs, drawings, CAD files and related creative work, except where otherwise agreed in writing.

12. Agreement and Approval

By signing our agreement (which is emailed to you for your project) you confirm that you have read and understood the terms of this agreement, including the applicable service fees, design approval process, payment schedule and revision policies.

 

EG Bespoke Ltd.
www.emilygill.ca
info@emilygill.ca