Custom Process & FAQ
Most CUSTOM WORK - please allow up to 12 weeks for creation.
If you have a particular deadline, please get in touch so we can let you know what is feasible at this time. We unfortunately do not do rush orders nor can we accommodate client provided stones from other online diamond sales platforms. Sorry for any inconvenience.
Order a ring sizer to check your ring size from the comfort of home.
One: Getting started
How much does it cost?
The average amount spent on a custom ring is $6500. My minimum cost for custom gold bands rings is $1000CAD (stones not included), gold solitaires $1800CAD excluding the centre stone or accent stones, 18k gold enamel settings begin at $3000CAD excluding the centre stone or accents. The cost of engagement rings in my ready to purchase collection is $3000-15000 CAD and browsing the website may help establish what different ring designs cost. Custom work often costs more than ready made designs so it is not possible to make an existing ring for less in the same materials because the custom services bill additional hours and time. We apologize for any inconvenience.
I saw one of your rings but it is sold out, can you draw inspiration from it and recreate something similar?
Yes! If you have seen a piece of mine but it is no longer available, I am happy to make something similar. If you have any ideas on how you might like to customize it or tweak the design, I can work with you to create something perfect and just for you.
Can I bring my own gemstone/materials?
Two: Align the Vision
Does it cost anything to have a consultation?
A 30 minute phone consultation is absolutely free of charge - we are flexible to call our clients on Zoom, FaceTime or Whatsapp.
Three: Pick your stone & design
How much does an initial deposit cost?
We charge $350+tax to begin custom work beyond the initial consultation and once we need to gather stones or research ideas for your custom piece. We love discussing custom work and spend a lot of time behind the scenes working for you in the beginning before we have even made a piece of jewellery, and thank you for trusting us with our process and compensating us for this time.
The $350+tax fee covers the following:
Sourcing stones for your project. We may need to ship stones in from a supplier, and take photos and videos for you to select from.
Drafts and drawings of custom work for heirloom stones.
This fee is non-refundable and will be credited towards your final piece.
How many stones will I see?
We currently offer hundreds of diamonds for sale from our partner Misfit Diamonds Ltd. online, with videos and pricing, so you may browse as many as you want online and complete your purchase through our site.
If EG Bespoke is sourcing gems for you from our local and Canadian trusted partners, 2-3 stones is typical, and we do our best to curate a selection of gems that fit your parameters. Sometimes fewer or more stones are available and our clients trust us to pick the best for your specific request. If your request was challenging or impossible, we would not take on the project in the first place, as we do like to work on pieces we feel we can accomplish and that will make you happy.
When do I have to decide on my stone choice and pay for it?
We understand that you may need to sleep on your decision before confirming your choice and paying a deposit for the stone. We ask that you let us know, and pay for your stone within 5 business days. To pay, we will send a custom payment link for either 50% of the estimated total cost of the piece, or if the stone costs more than $3000 we will ask for full payment of the stone to confirm the purchase.
If I am not using other gems in my ring, do I have to pay for design work?
Yes, if you are not picking out a stone with us, our $250+tax fee will cover the time to create 4 drafts of designs for your consideration. There may be some small tweaks and discussions to get design just right, and additional drawings are billed at $100/concept. We only translate one drawing into a 3D model, which brings us to our next FAQ.
Do you show 3D models?
We send one custom 3D model verification email before moving the ring to production. Because we take the time to refine the design by drawings, this is a final step before the ring is made into gold. If you would like 3D models made of multiple design concepts for the same project, an additional $200+tax per model will be applied to the final cost of your ring.
When are payments for work due?
We require at least 50% to be paid in advance of beginning production on any custom piece, purchasing a stone over $3000 requires full payment. The final balance is due upon completion and before shipping or pick up. Because of the unique nature of custom design, unfortunately, we do not offer refunds for amounts paid toward custom work or exchanges or return on custom jewellery. In the event that a customer decides not to continue to completion with a custom order once a deposit has been made, there will be no refund for work completed up to the point of cancellation. All pieces must be paid in full prior to or at the time of delivery or shipment once completed.