You are having a piece of custom jewellery made! This is a fun experience that will follow with a finished piece of jewellery to last you a lifetime and be very special.
Custom and bespoke pieces are my favourite thing to do because I really to get to put my heart and soul into making something that will special for you for a lifetime. It is a creative gift, that I am so fortunate to be a part of.
Because this process may be new to you, I have created the following outline for you so you can fully understand the process, timeline, and fees structure associated with the custom design process.
Step One – Getting Going: You (the client) contact me outlining the idea for a project, this takes a lot of courage, congratulations! The first step is it is helpful to know what style you are looking for, and I recommend pulling a few inspiration pictures that we can both reference.
Next, a rough idea of the price range you would like to stay within (if you are unsure, we can help guide you towards something realistic for what you are looking for) and a basic idea of what you are looking for in terms of a stone shape, type and colour.
I am happy to work with ideas and inspiration and add my own aesthetic and style to a special piece for you, however I feel that copying or replicating other designer’s work is an unethical artistic practice. Many of my clients have seen my work and build their design based upon work I have made in the past. Hopefully you are contacting me because you love my aesthetic!
Step Two – Align On The Vision: We schedule a 30 minute phone, Facetime or Skype consultation. There is no charge for setting up a meeting, however, if you do require more time, a secondary meeting may need to be scheduled and frequency and duration will factor into the final price of the commissioned piece. I recommend you pick a time with few distractions to make the call or sit down at a computer, so you can focus on you, the person who this is all about!
On this call we will review your budget, any ideas you have about the ring and your desired outcome! The goal is for us to get on the same page about this project.
Step Three – Designing Starts!: Once a budget and general idea of the project have been established in the initial consultation, a deposit to cover time spent designing and/or sourcing stones is requested. This is a $226 design fee* and it covers the following time services associated with your project:
If you are shopping for the perfect stone:
– The designers time to source gemstones appropriate to your request, limited to 5. These are reviewed by you in photos or videos if you are out of town, or in person if you are local**
If you are creating a ring that requires designing around your stones, or a wedding band, this fee covers:
– Up to 4 layouts or sketches of ring designs (hand drawings or line drawings done by computer) – one of these designs will become the finished design.
A digital work order outlining your project details and pricing will be sent to you. A payment link will be made for you in our custom listings. Payments accepted are Interac E-transfer (if you are in Canada), or other major credit cards are accepted on our site through Stripe payment gateway. Please do not send a paypal transfer. It will not be accepted.
* Design fee is non-refundable in case of non-completion of the project.
**Please note that stones of significant value may not be available for viewing due to restrictions from suppliers. I will do my best to show photos and videos to capture their integrity and beauty. Not every stone can be taken out on loan from a supplier. Please only request stone viewings if you are serious about making a purchase.
Step Four – Finalize Design: Finalizing your gemstone choice is the most important part of a gem-focused design. Saying yes to a gem or a diamond is a big choice and exciting. I usually recommend people go with their instincts. The stone will then help guide and inspire the final details and measurements, giving me a foundation from which to work and finalize the production plan. Once you have selected a gemstone, a) a payment of 50%** of the cost of is requested to move forward OR b) a payment in full for the gemstone if it is valued above $3000 is requested. Because of the unique nature of custom design, unfortunately, I do not offer refunds for amounts paid toward custom work or exchanges or return on custom jewellery. In the event that a customer decides not to continue to completion with a custom order once a deposit has been made, there will be no refund for work completed up to the point of cancellation.
** please note that as of October 31, 2019 heading into the Christmas season, a 75% deposit will be required for custom work for holiday deadlines on work ordered directly through www.emilygill.ca.
Step Five – Production: This is the most exciting part and where you let me take care of the finer details. First we take one of your inspiration sketches or drawings from Step Three, and refine it and turn it into a 3D computer drawing, or a hand-carved model. Only minor adjustments need to be made at this point. Good communication and making sure both designer and client are happy to move through each step are integral to the custom process. From the time the model is approved, a custom piece of jewellery may take 4-12 weeks to complete, and on occasion, longer due to increase in demand. The timeline can vary depending on the stone we sourced, the intricacy of the design, and the seasonal time of year (FYI if you are looking for holidays proposal best to leave a little extra time!)
If at any point you are curious as to what stage your ring is at in production, do not hesitate to ask. Any changes made at this time will be subject to fees to cover re-modelling, re-casting, or changing gemstones, and delay completion of your piece. Timing of completion will depend on complexity of the job and the volume of orders that may have been started prior to yours. Once your piece is complete, it is appraised by a specialist, and you are then able to pick up your finished piece, which comes with a jewellery box and appraisal certificate. You may also choose to have your item shipped at an additional cost. All pieces must be paid in full prior to or at the time of delivery or shipment.
A Note From Me: I love to make the perfect piece for a client, putting a lot of time, creativity, thoughtfulness and experience into each piece. Some pieces are straightforward as are their estimates, whereas some project estimates are a starting point and may need to be altered as the project evolves and is brought to life.
Looking forward to working with you!