DUE TO COVID-19 – we are shipping once weekly with FEDEX or CANADA POST at this time – please understand shipping delays and know our priority is to get your orders to you as quickly and safely as possible. All jewellery is cleaned and sanitized prior to shipping, and packaging is being handled with proper health and safety recommended practices.
When an item is in stock, the order will be dispatched within 5 days from the date the order is placed. If it is being re-sized, it will be dispatched within 14 days of being placed.
Shipping fees cover the cost of shipping and handling. These flat rates are applied at checkout and offer fully insured shipments for the value of your fine jewellery. We ship with Fedex and a jewellery insurance broker for additional peace of mind. For international orders (outside of Canada), items are subject to all duties and taxes imposed by your country and will be billed to you separately by the carrier.
We cannot directly control delivery times, especially concerning customs clearance.
Within Canada: $48.00 CAD
Shipping to U.S.: $78.00 CAD
Shipping to Australia: $150.00 CAD
Shipping to U.K.: $150.00 CAD
Shipping to other international** destinations: please email email@example.com prior to placing an order, and we would be happy to get a shipping estimate for you, and create a special listing for your item that includes your shipping rate.
If you would like to pick up your order, please email firstname.lastname@example.org prior to placing your order online.
If an item needs to be returned for any reason, all shipping fees related to the returned item are the customer’s responsibility.
**International orders typically require 2-14 business days in transit. All orders are sent with a FEDEX or CANADA POST tracking number.
COVID-19 has affected production of custom work, we appreciate your patience. Orders already placed prior to March 16, 2020 will not suffer delays, but we are not able to accomodate any rush jobs under 1 month at this time. To inquire, send an email to email@example.com
Custom orders typically take 3-12 weeks to complete. For a full description of our custom process and policies, visit out Custom Process Page.
Please keep all waybills associated with your shipment. If items need to be returned to us from over any international border, documentation is required to return ship.
Custom orders cannot be returned or exchanged. If you find any fault with your order, please contact me immediately so we can resolve the issue. Every piece is created with care, and we guarantee the setting for 1 year after the date of creation. Gemstones and diamonds are not guaranteed against regular wear and tear, chips or breakage. We do not guarantee settings against regular wear and tear or “accidental” damage made by the customer. It is important to purchase private insurance from a company like Jeweler’s Mutual to protect your financial investment in jewellery against loss or theft, damage or loss. If work is done to your piece by a third party jeweller after purchase, we do not guarantee your purchase. We also do not cover costs of repair done by another jeweller. If you have any issues, please contact us. Please keep all waybills associated with your shipment. If items need to be returned to us from over any international border, documentation is required to return ship. Shipping to and from us to for repairs is not covered. We would like you to be happy with your fine jewellery purchase and will try to resolve any issues in a timely and fair manner.
Ready to ship:
Ready to ship items can be returned within 5 days of receipt in their original condition, unworn, unscratched, unaltered with no exchanged or missing stones and must include the original Emily Gill packaging. Ready to ship items are only eligible for exchange or store credit. No refunds are given. Rings which have been resized are non-refundable. If you decide to return your in-stock purchase, please contact me first so I can give you proper return shipping instructions. I will inspect the item upon receipt and deem it worthy or unworthy of exchange. Buyer must pay insured return shipping. We are not responsible for items lost or damaged in transit. Original shipping cost is non-refundable.
To return a purchase, contact firstname.lastname@example.org BEFORE SENDING, and we will give you proper instructions for return. If an item is sent without following proper return procedures, the parcel may be refused at our discretion and returned to you.
Gift certificates purchased online can be used only on www.emilygill.ca and are not redeemable for cash. They are non-refundable, and no balance left can be redeemed for cash. Gift certificates can be used to purchase any product on www.emilygill.ca, including ready to ship items and custom work, or add on products. All gift certificates expire 2 years after date of purchase.
No returns, exchanges or refunds on custom jewellery.
No credit or refund will be given on original shipment costs.
Duties and taxes are the responsibility of the customer.
Return shipping is to be paid by the customer.
Exchange or store credit only. No refunds.
All gift certificates expire 2 years after date of purchase.
Gift certificates are non-redeemable for cash and non-refundable.
Rings which have been resized are non-returnable.
All items on sale are final sale.